The following is a collection of articles that the legendary Matt Michel has written for the Hotmail newsletter over the past few years. Matt gives a different perspective on how to deal with everyday customer or business issues and delivers helpful information in an entertaining format. Click below for some of the best articles from Matt Michel.

The Hope in HVAC

Vanilla

Customer Dog

Fred The Truck

Lessons From Lanny

Do You Cut Off the Ham in Your Company?

The Buzz About QR Codes

Are Odors Hurting Your Repeat Business?

She’s Baaaack… The Return of Big Yellow

The Power of Free