Noted for fast, dependable service and unique marketing ideas.
Bryant Heating & Cooling Systems, a leading supplier of heating, ventilation and air conditioning (HVAC) equipment, has named San Antonio, TX-based Jon Wayne Heating & Air Conditioning as the 2011 Bryant Dealer of the Year.
Jon Wayne Heating & Air Conditioning is one of 15 Bryant dealers in the U.S. and Canada to be selected as a Medal of Excellence regional winner out of more than 3,500 Bryant dealers in North America. This is fifth consecutive year that the company has received the Bryant Medal of Excellence award, an achievement for which it was recognized with the prestigious Bryant Pinnacle Award. Medal of Excellence applicants are judged on customer satisfaction, overall Bryant branded product sales growth, high-efficiency and indoor air quality equipment sales growth, and participation in various dealer programs and promotions.
The 15 regional winners come from five different geographic regions. Each region has three tiers of winners, which are based on total annual sales volume. Of the 15 Medal of Excellence winners, Jon Wayne Heating & Air Conditioning received the highest overall score and earned the Bryant Dealer of the Year title.
“From fast, dependable service to unique marketing efforts, Jon Wayne Heating & Air Conditioning has proven that superior customer service results in a successful HVAC business,” said Lisa Townley, Bryant brand manager. “Jon Wayne Heating & Air Conditioning has earned the title of 2011 Dealer of the Year, and we’re proud to honor them.”
Don Rackler, Jon Wayne Heating & Air Conditioning’s founder, has been providing HVAC services in the San Antonio area since the mid-1970s. He started Jon Wayne Heating & Air Conditioning in 2001 with wife, Pam, and sons, Brandon, Jacob and Jonny, building the company on the Bryant philosophy of “Whatever It Takes.” Since then, they have grown into one of the largest residential service, maintenance and replacement companies in South Texas with 112 employees and 68 vehicles. The knowledgeable staff at Jon Wayne Heating & Air Conditioning is dedicated to “making a difference for customers” by providing exceptional customer service:
- Technicians, led by service manager Jeff King, are courteous, uniformed and carry Jon Wayne identification cards
- As a NATE (North American Technician Excellence, Inc.) Quality Circle Contractor, Jon Wayne employs over 20 NATE-certified technicians, who are factory-trained and receive ongoing training at an in-house academy, the Jon Wayne Academy for Technical Excellence, from full-time technical trainer Wes Breazeale
- Installations are engineered by ACCA Manual J specialist Jeremy Cox and managed for quality and customer service by installation manager Brian Simpson
- A staff of 10 comfort engineers has participated in training with Wrightsoft, National Comfort Institute, Inc. and Comfort Institute. In addition, sales manager David Bucchi conducts training on customer service and product knowledge bi-weekly.
“At Jon Wayne Heating & Air Conditioning, we are serious about providing our customers with the best possible service and equipment,” Rackler says. “Our trained technicians use state-of-the-art equipment and techniques to locate problem areas and maximize efficiency so we can achieve the most healthy, comfortable home possible for each customer.”
In an effort to assist customers in achieving comfortable homes, Jon Wayne Heating & Air Conditioning offers a comprehensive roster of services, including HVAC services, preventive maintenance/precision tune-up programs, complete home evaluations, blower door testing, indoor air quality and energy efficiency assessments and ductwork. For more information on Jon Wayne Heating & Air Conditioning, click here.