A 60-Week Customer Care Program will be Unveiled at Nexstar Network’s 20th Anniversary Super Meeting.
Residential service contractors from around the country will gather in Las Vegas, October 11-13 to dive deep into systems, coaching and peer support that empowers frontline employees to serve customers like never before.
“World class customer service is not just a strategy. It needs to be a movement,” says Nexstar® Network President/CEO Jack Tester. “It’s about putting customers first like never before and holding employees accountable for making customers number one.”
Nexstar’s Customers First (C1 Movement) highlights the critical role customer service plays in a PHCE service business from the front lines to the follow up.
Typically for members only, this event is open to a limited number of non-members who wish to experience Nexstar as a V.I.P.
Tester says, “When done right, customers will not only be loyal, they will market for you in social situations and through social media and the payoff goes directly to the business’s bottom line.”
At the event, Nexstar will unveil a 60-Week Customer Care Program, with specific for plumbing, HVAC, and electrical technicians. The program is designed to speak to every employee touch point in a residential service business from the front end to the final follow-up to accountability processes for all company positions.
In addition, contractors will get:
• Money making sales techniques for all trades
• Strategies for enhancing on-line reputation
• Accountability processes for all company positions
• Accurate economic forecast from nationally acclaimed economist Brian Beaulieu
• Strategic Partner tradeshow filled with products and services to enhance business.