Illiana Heating & Air Conditioning, Cedar Lake, IN

Illiana Heating & Air Conditioning was founded by Tom and Sue Krygsheld more than 25 years ago. Since that time, it has outgrown four locations, and the company’s leaders are in the process of building a new

facility. As part of Tom and Sue’s Christian faith, the business has been founded and run on the principles of honesty, integrity, and fairness, to both customers and employees. Keys to Illiana Heating & Air Conditioning’s success include a focus on customer service that leads to repeat and referral business with family and friends of existing customers. Illiana’s leadership team also works hard to hire, keep, and train the best technicians and office staff in the area. Shown in the above photo are, from left, Dan Krygsheld, sales/installation manager; Kevin Frump, general manager; and co-founder Tom Krygsheld.

In THE Trucks

Number and type of trucks/vans: 10 cargo vans (GMC, Ford, Chevy).

Inventory on trucks/vans: Universal replacement parts, RESCUE blower and fan motors, Honeywell contactors and transformers, Turbo 200 capacitors, White Rodgers thermostats, American Standard and Armstrong control boards, pressure switches, flame sensor, ignitors, B&G boiler circulators, Supco hard start kits, Aprilaire humidifier and air cleaner media.

Tools provided: Refrigerant recovery machine and tanks, vacuum pump, ladders, Testo digital manifold.

Test instruments: Refrigerant gauges, meters, Testo digital manifold.

Preferred field communications method: Verizon cell phones.

Preferred ladder type: Werner.

In THE Office

Preferred business management software: Desco ESC.

Preferred business software package: Quickbooks ES12.

Preferred load calculation software: ACCA Manual J Speed Sheet.

Preferred fleet tracking software: GoTrack.

Preferred computer/printer equipment: Dell computer, HP printers.

Business connection to Internet: Comcast business cable.

Certifications: All EPA certified; 90% are North American Technician Excellence certified (NATE).

In The Shop

Preferred heating & cooling equipment brand: American Standard, Armstrong Air, Mitsubishi Electric.

Preferred accessory equipment: Aprilaire, Honeywell, White Rodgers.

Preferred zoning equipment: Honeywell.

Preferred Indoor Air Quality equipment: Aprilaire.

Preferred distributors: GW Berkheimer, Munch Supply.