Matt Michel is CEO of the Service Roundtable (ServiceRoundtable.com). The Service Roundtable is an organization founded to help contractors improve their sales, marketing, operations, and profitability. The Service Nation Alliance is a part of this overall organization.
The focus of magazines like Contracting Business is successful contractors. Yet, success eludes many, if not most contractors. They struggle. And there is a pattern to their struggles. Here are 9 mistakes struggling contractors make.
The focus of magazines like Contracting Business is successful contractors. Yet, success eludes many, if not most contractors. They struggle. And there is a pattern to their struggles. Here are 10 mistakes struggling contractors make.
According to the Bureau of Labor Statistics, 39% of HVAC technicians were age 45 or older in 2013. We not only have a shortage of labor, we have a shortage of youth. As more technicians reach age 65 (and few work in the field past age 65), the labor problem is going to get worse.
Any business in the service and repair space should offer a service or maintenance agreement. Correctly designed, a service agreement program is one of the biggest no-brainers around because everyone wins. The customers win. The employees win. The Company wins. Everyone wins. Here’s how.
Think back to your favorite HVAC system sale. It was kind of magical, right? Have you been able to repeat that magic over and over again? Let's take a look at a few principles that, if applied, can skyrocket your closing rates and take you back to that magic feeling you had after your favorite “killer” sale....More
It costs $1 to keep a customer, $7 to get a new one. Attend this webinar and learn how you can you keep more of the business you have, improve close ratios and manage your business more effectively and efficiently....More