Matt Michel

Articles by Matt Michel
An HVAC Manager’s Guide to Keeping It Cool When Things Heat Up

Count to Ten – It really is true, that taking a deep breath and forcing a pause prevents many human explosions, and corresponding lasting damage.

Leave – If things are building up to the point where you doubt you will be able to keep cool, leave the office.  Tell everyone you are leaving for a meeting or to run errands.  

Dollar-Wise Dispatching
A good dispatcher following smart dispatching procedures will boost your bottom line 20% this summer over a poor dispatcher following sub-optimal practices.
Quit Marketing to Yourself!
HVACR contractors often do their marketing to an audience they believe to see things the way they see things. Epic fail, people. You should maket to your target audience which, in many cases, are women.
If Comfort Consultants Were Real Estate Agents: Part 2
This is the second half of a two-part series by Matt Michel that gives examples of how HVAC comfort consultants may increase sales if they act more like real estate agents.
If Comfort Consultants Were Real Estate Agents: Part 1
If the average HVAC comfort consultant were a real estate agent, he would starve. The reason is most comfort consultants don’t know how to generate business.
Encouraging Technician Lead Generation
If the average “useful” life of an air conditioner is around 12 years, by the law of averages, your technicians should generate a replacement lead on 8% of the systems serviced. Do they? For most contractors, the answer is no.
The Best Way to Build a Contractor’s Brand – Part VI
In Part I of this series highlighted the advertising value of a truck (around $15,000 per month). Part II presented good truck design practices. Part III presented practices to avoid. Parts IV and V offered tips for your vehicle marketing program. Here are the final set of tips.
Freon McCharge Speaks Out About the HVACR Contracting Business Industry
In this month's RANT, columnist Matt Michel, with tongue firmly in cheek, addresses key issues that will impact the residential HVAC contractor in 2013.
The Best Way to Build a Contractor’s Brand – Part V
Part I of this series highlighted the advertising value of a truck (around $15,000 per month). Part II presented good truck design practices. Part III presented practices to avoid. Part IV offered tips for your vehicle marketing program. Here are more tips.
The Best Way to Build a Contractor’s Brand – Part IV
Part I of this series highlighted the advertising value of a truck (around $15,000 per month). Part II presented good truck design practices. Part III presented practices to avoid.
The Best Way to Build a Contractor’s Brand – Part III
In Part I of this series highlighted the advertising value of a truck (around $15,000 per month). Part II presented good truck design practices. Here are practices to avoid:
So Your Child Wants To Be A Contractor ...
If you are hopeful that your progeny are interested in coming into the family heating, ventilation, and air conditioning business and, eventually, taking it over so you can live the life of Riley, then here are 25 "rules of thumb" you should share with them to help them onto the road to success.
The Best Way to Build a Contractor’s Brand – Part II
To make the most of your mobile marketing, you should follow good design practices and avoid bad practices. Given that the advertising value of your truck is around $15,000 per month, it’s worth taking time to get your trucks right and to correct mistakes.
The Best Way to Build a Contractor’s Brand
Most contractors do not know the marketing value of their trucks. We call a truck a mobile billboard. How much is a billboard worth?
Will Hybrid Owners Buy Solar?
Have you ever noticed all of the hybrid vehicles on the streets? From January through September 2012, over 322 thousand hybrids were sold in the U.S. Why do people buy them?

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