Matt Michel is CEO of the Service Roundtable (ServiceRoundtable.com). The Service Roundtable is an organization founded to help contractors improve their sales, marketing, operations, and profitability. The Service Nation Alliance is a part of this overall organization.
Think it’s tough finding a few technicians? How about recruiting people to travel to the armpits of world where everyone wants to kill them? The military does it year in and year out. Here’s what you can learn from armed forces recruiting.
Larry Taylor is one of the best known and most recognizable people in the HVAC industry. He’s also one of the best resources for a contractor trying to understand home performance and/or build a company.
It’s impossible to dislike Mark Matteson. He’s one of the most genuinely and relentlessly upbeat people in the world. He makes people want to be around him.
A quick story illustrates Mark’s nature. He was asked to keynote an international conference on commodity building material in Istanbul, Turkey. The conference asked him to recommend another speaker who could address commodity branding. Mark recommended me, so I went to Istanbul with him.
“Who’s a good consultant,” is a question I’m frequently asked by contractors. This suggests a level of interest and lack of information that would merit a series of consultant profiles. Here’s the first.
Sometimes, running a small HVAC company can be overwhelming, especially when government regulations seem to complicate things to the point of frustration and anger. But there is a lot about the mechanical systems industry that is fantastic, including AWESOME career oppotunities.
Service agreements are valued because service agreement customers represent the most loyal segment of your customer base. As Ron Smith says, every service agreement customer represents a future change out. In the meantime, service agreement customers are a source of cash flow and a lock to call you when repairs are necessary.
1. Revisit every unsold quote. Do you know if the homeowner bought from a competitor? If not, find out. If the homeowner put off the replacement, find out what it would take for him to act. A sale at a reduced gross margin for the company and a reduced commission for you beats no margin and no commission when the company has excess installation capacity.
You can't do your job efficiently without the correct tools, and that goes for transportation as well. Get up to speed with this sampling of commercial & residential trucks and accessories from leading manufacturers!
In our second annual truck review, we share with you the latest improvements from the leading truck manufacturers. It’s time to consider the vehicles you’ll need to update your fleet and take advantage of the latest truck designs to help grow your bottom line.
New technology allows a current switch to be configured outside of an electrical enclosure and installed on a cold wire, thereby eliminating the need for a PPE suite and preventing arc flash hazard. PPE suits, worn by technicians working in a live enclosure, are often cumbersome and can hinder the installer’s ability to configure an adjustable current switch....More