Vicki LaPlant


Vicki LaPlant has worked with HVAC contractors for the past 30 years as a trainer/consultant. She helps people work better together for greater success. Vicki is a longtime Contracting editorial advisory board member and can be reached by e-mail at, or by phone at 903/786-6262.

Five Common HVAC Contractor Entrepreneurial Mistakes
HVAC entrepreneurs are a unique breed. They’re great at starting things — not so good at letting go or managing their companies to full potential.
Making Sense of Service Agreements
Looking into the future, perhaps it’s time to evaluate how HVAC maintenance agreement programs are used in your business mix.
Make 2017 Your Year for Leadership
Champion your vision, and continually share how small actions can create huge personal benefits for the individual employee as well as company benefits.
No Show . . . No Dough!
“No Show…No Dough!” should become the operational fabric that binds your company’s culture together. It should become the day-to-day operating procedure for every employee.
HVAC Survival Stories
Here are stories of two successful HVAC contractors who persevered and succeeded in the face of challenging times. They never gave up on their dreams, and did what they had to do.
Too Busy to Worry About Your Attitude?
Customer satisfaction is predominantly determined by the positive or negative attitude of the employee the customer interfaces with.
Too Busy to Worry About Your Attitude?
If a positive attitude is absolutely critical to customer satisfaction, what is management’s role in making it happen?
'That'll Never Happen to Me'
Just over one in four of today's 20 year-olds will become disabled before they retire.
New Year Resolution – Show More Employee Appreciation
As an employer, you get busy and you assume each individual knows that what she does makes a difference, but sometimes we all need that encouragement.
A Bigger Business is not Necessarily Better
Some owners do a better job of balancing a $750,000 business and enjoying the other aspects of their lives while other owners require much larger companies.
A Bigger Business is Not Necessarily Better
Logic may not be the only criteria that should be applied to the incessant advice that bigger is always better.
A New Approach to Hiring: Let the Candidate Decide
Only by understanding and contemplating the requirements of the job can he or she make an informed decision about how well they will fit with your company.
Your 10-Step Technician Hiring Process 1
Become known in the HVAC circles as a great place to work. Always be prospecting for new employees.
The ‘Health’ of Your Business Starts With You
While you’re promoting and encouraging a healthy lifestyle that will personally benefit your employees, you’re also doing wonders for your company’s bottom line.
Who Will You Leave Vulnerable?
This column is about the insurance that you have in place to take care of yourself, your family and your employees in case an unexpected accident, death or disability occurred.




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