Vicki LaPlant

Vicki
LaPlant
Articles
Rules of Communications
One of best communication rules I ever heard goes like this: Connotative adjectives should not be used to describe a person's behavior. Great advice,
An Industry With Heart
In April 2009, I was a part of an event that epitomizes the of this industry. It started two months ago, when Service Roundtable CEO Matt Michel dedicated
Perseverance and Creativity Always Win
In January, I had the audacity to write about difficult working situations. Then in the March issue, Matt Michel's The Rant column reminded us of what
Mars, Venus and the HVACR Industry
As of this year, I have been in the industry for 30 years and I am going to pretend that those 30 years of experience (not 1 year repeated 30 times) give me the right to tell you what I think. This column will not be a rant like Matt’s column because even with 30 years of experience no one can rant quite like Matt.

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The NATE Magazine is the official publication of North American Technician Excellence, the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians.

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