The conversations that occur within an HVAC team are linked to the success or failure of an organization.
Mike Moore of HVAC Learning Solutions says there are five "conversation categories" —
1. The Swamp
2. What's Wrong?
3. What's So?
4. What's Possible?
5. Let's Go.
Once you can swim through the swamp, conversations get progressively better. Here, Moore offers a look at how you bring negative conversations into the light of day, and find solutions.
AVOID "THE SWAMP," Moore says, for therein lies disaster for a team.
Click through the gallery at upper right.
Mike Moore is the HVAC Training Director at HVAC Learning Solutions, HVAC industry experts in sales, technical, and business training. Visit Mike’s blog for more insights. Mike can be reached on Twitter @hvaclearning or on Google+ at gplus.to/hvactraining.