Steve Coscia, one of the nation’s top experts on customer service and a highly-regarded speaker and teacher in the contractor industry, has been invited to speak at the commencement ceremonies for the 2011 graduating class at IntelliTec Colleges in Colorado Springs, CO, Aug. 6.
As one of the most widely published and quoted authorities in customer service and the author of FOUR books, inviting Coscia to speak was an easy decision, according to IntelliTec’s Dean of Students, Randy Flynt.
“We selected Steve Coscia as our graduation commencement speaker because Steve represents everything that we would like our graduates to set their sights toward,” says Flynt.
“I hope to inspire the students with the idea that their tenacity and demeanor will be just as important as their trade skills,” Coscia says.
IntelliTec has been providing quality medical and technical training for students in Colorado since 1965. The Colleges, with campuses in Colorado Springs, Grand Junction and Pueblo, are accredited by the Accrediting Commission of Career Schools and Colleges and approved and regulated by the Colorado Department of Higher Education, Private Occupational School Board.
His textbook, The HVAC Customer Service Handbook, is part of the curriculum at IntellTec.
He gained fame in the contractor world after conducing one of the industry’s first studies of stress in the customer service environment. The survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications.
He has helped small-to-medium-size companies and also well-known firms including Dell Computer, Motorola, VISA and Olive Garden Restaurants. Coscia is also a Factory Authorized Dealer customer service instructor for Carrier Corporation and Bryant Heating and Cooling Systems.
A Greater Philadelphia resident, Coscia is the former president of the local chapter of the National Speakers Association.
His books, videos, audio programs and e-learning have helped thousands of customer service professionals.