Another year is in the books.
Did your books have a good year? Did you try something new that brought in a good amount of new business? Did you expand your training program to keep employees interested, wanting to stay with your company, and able to continue to provide excellent service?
Did you incorporate new energy-efficient systems in any way?
Is your company still among the "go to" commercial or residential HVAC service brands in your community? Consumers have many many more choices; the Internet gives them faster access to companies with websites that give them all they need to know and more. Consumers are smarter. Are you? Don't assume you've got them as customers for life.
PLEASE WRITE OR CALL TO TELL ME what you did in 2012 that made it a good year, and WHAT YOU WILL TRY in 2013 to make it even better. I really need to hear from our readers, and so do your peers. Give me some good copy, and you'll get published!
LET ME KNOW BY DEC. 15, WHEN YOU 'GOT A MINUTE.'
BEST WISHES FOR 2013!