Vicki LaPlant


Vicki LaPlant has worked with HVAC contractors for the past 30 years as a trainer/consultant. She helps people work better together for greater success. Vicki is a longtime Contracting editorial advisory board member and can be reached by e-mail at, or by phone at 903/786-6262.

Too Busy to Worry About Your Attitude?
Customer satisfaction is predominantly determined by the positive or negative attitude of the employee the customer interfaces with.
Too Busy to Worry About Your Attitude?
If a positive attitude is absolutely critical to customer satisfaction, what is management’s role in making it happen?
'That'll Never Happen to Me'
Just over one in four of today's 20 year-olds will become disabled before they retire.
New Year Resolution – Show More Employee Appreciation
As an employer, you get busy and you assume each individual knows that what she does makes a difference, but sometimes we all need that encouragement.
A Bigger Business is not Necessarily Better
Some owners do a better job of balancing a $750,000 business and enjoying the other aspects of their lives while other owners require much larger companies.
A Bigger Business is Not Necessarily Better
Logic may not be the only criteria that should be applied to the incessant advice that bigger is always better.
A New Approach to Hiring: Let the Candidate Decide
Only by understanding and contemplating the requirements of the job can he or she make an informed decision about how well they will fit with your company.
Your 10-Step Technician Hiring Process 1
Become known in the HVAC circles as a great place to work. Always be prospecting for new employees.
The ‘Health’ of Your Business Starts With You
While you’re promoting and encouraging a healthy lifestyle that will personally benefit your employees, you’re also doing wonders for your company’s bottom line.
Who Will You Leave Vulnerable?
This column is about the insurance that you have in place to take care of yourself, your family and your employees in case an unexpected accident, death or disability occurred.
Five Trends for a Fresh Start in 2015
Vicki LaPlant tells HVAC contractors to improve their branding, marketing strategy, referral process, and online presence to have more business in 2015.
Consistency: Boring, but Necessary
Consistency builds winning teams. This is true in sports, and in your HVACR training and marketing programs.
Five Common HVAC Contractor Entrepreneurial Mistakes
HVAC entrepreneurs are a unique breed. They’re great at starting things — not so good at letting go or managing their companies to full potential.
Dreaming The Future
Cover Your HVAC Business Costs And Be What You Envision
Do you ever dream about what you want your residential HVAC company to be like in the future? Do you want that to be more than a dream? Covering your costs is the answer.
Women in the Trades
Men Have Big Brains (Read Heads) But Women Have More Connectivity
As an industry, HVACR contractors need to be looking for young women in their early 20s who aren't satisified with being in retail sales, school teachers, and so on.


Apr 21, 2016

Comfortech 365

If you're trying to run a profitable contracting business, you need to "attend" this online event!...More
May 12, 2015

How to GET and KEEP More of the Business You Want

It costs $1 to keep a customer, $7 to get a new one. Attend this webinar and learn how you can you keep more of the business you have, improve close ratios and manage your business more effectively and efficiently....More



Photos & Videos
Recent Supplements
HVACR Distribution Business

Leaders in HVACR/Hydronics Innovations

2016 AHR At-A-Glance Show Guide

Sponsored Introduction Continue on to (or wait seconds) ×