TDIndustries, Dallas, TX, is rolling out its new web-based ServiceLINK maintenance program to its 1,700 customers. The new online service enables customers to place service requests, review maintenance activities, review maintenance history and communicate with TDIndustries’ service representatives. The rollout follows the successful completion of a pilot program.
“ServiceLINK enables us to track the entire history of our customer relationships, including equipment, account management and service calls, all in real time. The program is free to our customers, accessible online and helps us deliver outstanding service year-round,” says Bob Wilken, executive vice president of the TDI service group.
Any customer with a TD service agreement has free access to the ServiceLINK online portal at servicelink.tdindustries.com/. To expedite service calls, TD professionals use a handheld GPS device on-site, to ensure accuracy of reporting information, including time and billing on the call. The process streamlines recordkeeping and ensures consistency.
ServiceLINK also provides a complete history of service calls for each customer offering greater detail and background information to ensure proper servicing of each call. TD technicians receive work orders electronically on their mobile devices. Wireless data communication keeps them in real-time contact with each other and the office, allowing TD to provide real-time feedback on the status of work being performed at the customer’s location. According to Wilkens, information is available any time.
“Customers can now access current information about their facilities’ maintenance and equipment status 365 days a year, 24/7. They can track the status of their service call from the convenience of their computer or smart phone,” Wilkens says.