March 24, 2020 — San Francisco, Calif. — Skedulo, developers of deskless productivity software, today announced the release of its Deskless Productivity Cloud, which sources say is the industry’s first dedicated, cloud-based solution empowering organizations to manage, engage and analyze their deskless workforce, whether they are mobile or in a fixed location.
Powered by the Skedulo platform and coupled with new capabilities to boost the productivity of deskless workers, the Deskless Productivity Cloud streamlines work while delivering a best-in-class experience for deskless employees, schedulers, business owners and customers alike.
The Deskless Productivity Cloud allows organizations to::
- Manage work and organize the schedules of hundreds of deskless workers.
- Engage employees and customers through the Skedulo web and mobile applications to encourage collaboration, deliver satisfying experiences and drive impactful work
- Analyze work results and scheduling patterns to intelligently improve service delivery
- Configure a flexible solution tailored to existing business workstreams
- Extend the deskless environment to interoperate seamlessly with the surrounding technology ecosystem
Skedulo reports that 80 percent of the global workforce, or 2.7 billion people, is deskless. Despite the compelling numbers, this segment has historically been underserved by technology vendors. As enterprises rapidly embrace digital transformation for their entire workforce, a new category of deskless productivity software is emerging, particularly in high-touch service industries such as healthcare, solar sales and service, nonprofit and retail.
“Organizations are paying more attention to their frontline workforce – i.e., those who deal directly with customers or are closely involved in the production process. These workers have traditionally remained outside the scope of IT and business communications, but increasingly organizations are prioritizing their role to improve business agility.” said Raul Castanon-Martinez, senior analyst, workforce productivity and collaboration at 451 Research, part of S&P Global Market Intelligence. “We expect digital transformation initiatives to expand in 2020 where frontline workers will more directly drive business outcomes.
Skedulo was designed to include a "Shifts and Rosters" feature that empowers managers to handle complex scheduling requirements for shift workers and mobile workers by easily setting up rosters, creating work based on resource requirements, communicating work offers and manager check-in/check-outs, saving valuable time and driving operational efficiency.
Learn more about Skedulo here.