Valerie Heck

Valerie Heck is an experienced leader in the HVAC and plumbing industries, with over a decade of expertise in optimizing operations, driving revenue, and empowering professionals in the trades. As an Implementation Process Specialist at Colair Inc., she specializes in dispatch management, call center operations, and field technician optimization, ensuring efficiency, customer satisfaction, and profitability. Certified in ServiceTitan administration, she leverages technology to enhance business performance and has worked closely with industry best practice groups, including Certain Path, Nexstar, and CEO Warrior, to implement proven strategies. She is passionate about training, leadership development, and business growth, and is an advocate for women in trades with membership in WHVACR, INWIC, NAWIC, Lady Titans, and ASHRAE, supporting initiatives that promote diversity and professional advancement. She is dedicated to sharing insights on call-by-call management, automation, and operational excellence, helping businesses maximize efficiency and revenue.