Cote Wyatt: “If we didn’t make a change, I knew we’d never keep up with handling more than 60 jobs a day.”
“FieldAware specializes in providing affordable SaaS (Software as a Service) solutions to help service businesses streamline and enhance their field service operations,” explains Brendan Sullivan, chief marketing officer for FieldAware. “By helping small and medium size companies digitize their workflow and share this information via the Internet and smart phone technology, we have seen many of our customers dramatically transform their entire businesses.”
Sullivan says FieldAware was witnessing a significant number of dramatic transformations in its customers’ businesses, and felt it was appropriate to create an award that recognizes the company achieving the most significant improvements. The winner is selected based on an evaluation of key customers across a specific criteria set.
Cote Wyatt, owner of Cote’s Mechanical, credits FieldAware as being a key part of supporting his growing business. Paperwork was being handled in the traditional way: technicians completed paperwork in the field, and then the office staff manually entered the information into the computer system.
“The old process took a lot of time, and we were faced with a mound of paperwork everyday,” Cote explains. “If we didn’t make a change, I knew we’d never keep up with handling more than 60 jobs a day.”
With the FieldAware solution, Cote’s field techs and office personnel now share all information digitally in real-time. “We looked at several different options but FieldAware offered the best solution and fit our business structure. Within 30 days our entire company had the system down pat.”
“Beyond the savings from data entry and more efficient business processes, the FieldAware system gives us great visibility into every job,” Cote says.
The Business Transformation Award was presented to Cote’s Mechanical at an award’s ceremony in Dallas on January 29th during the AHR Expo. The Award will be presented annually to the service business that is most deserving of the honor.
With thousands of global users, FieldAware is a leading provider of field service management solutions and helps companies:
• Streamline the service scheduling process
• Increase field worker productivity
• Improve customer satisfaction
• Accelerate invoicing, automate timesheet reporting
• Generate lead opportunities in the field
“FieldAware seeks to recognize the leaders in the field service industry that stretch our system to get the maximum gains from broad adoption and application of our products,” Sullivan says.
