Tools of the Trade: John's Refrigeration, Mesa, AZ

Chris John started John’s Refrigeration in 1970. In recent years, the leadership baton has been handed over to sons Stephen and Andrew. Together, they’ve led the way in solidifying what John’s Refrigeration stands for, while forging new trails in product superiority, service excellence, and customer care. John’s Refrigeration not only specializes in making the “box” blow hot and cold, but they provide guaranteed solutions that improve their customers health, safety, and comfort, all while lowering utility bills. John’s Refrigeration understands that the best approach to creating “Raving Fans” is to consult with customers and educate them about  all the products and services that are available to help them love their home. John’s Refrigeration services customers in Mesa, Tempe, Chandler, Gilbert, and Scottsdale.

Here are the products and services John's Refrigeration prefers to use in the field, the shop, and the office:

In The Trucks

Number and type of trucks/vans: 4 Dodge Sprinters; 2 Chevy Express vans; 1 GMC box truck; 1 Ford van, 1 Ford Transit.
Inventory on vehicles: Trucks are stocked with 99% of all parts needed to repair any HVAC system, except for specialty motors and boards.
Test instruments technicians carry: Fluke, Fieldpiece, TSI, Testo. Test instruments include electrical meters, air flow testers, CO testers, etc.
Tools provided to technicians: Technicians provide their own hand tools. The company provides “the big stuff,” such as vacuum pump, torches, recovery machines, magnahelic, air hood, CO detector, etc. Tool accounts are set up so they can buy the right tools quicker.
Preferred field communications method: Email and text, plus a phone debrief after every call.

In The Office

Preferred business management/sales software: Aptora Total Office Manager.
Preferred load calculation software: Wrightsoft.
Preferred computer/printer equipment: Dell computers; Ricoh printers and photocopiers.
Business connection to Internet:  Integra T1.
Credit cards accepted: Discover, MasterCard, VISA.
Certifications: 12 are New Mexico HVAC journeymen.

In The Shop

Preferred heating/cooling/accessory equipment: Lennox, Amana, American Standard.
Preferred Indoor Air Quality equipment: Lennox Pure Air, American Standard Accu Clean, Dynamic Solutions Pure RX, and we designed our own fresh air system.
Preferred zoning equipment: Jackson Systems, Honeywell. 
Preferred distributors: ARS, Air Cold, Geary Pacific.