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    'Customer experience' means the value of the total journey of a customer’s interactions with your company

    Rob Palmer

    executive vice president and bank operations manager

    Rob Palmer is the executive vice president and bank operations manager for EnerBank USA®, a nationwide provider of unsecured home improvements loans. He oversees operations and IT, as well as serving as the chairman of the EnerBank IT Committee.

    Rob has more than 25 years of experience delivering complex people-based, technology-driven solutions.