ADDISON, Illinois — Parts Town Unlimited, the parent company of Parts Town, the global, high-tech distributer of OEM foodservice equipment parts, residential appliance parts, HVAC parts, consumer electronic parts, and related products, announced annual revenue of $2.5 billion for 2024. The group now includes 46 brands across 147 global locations serving 171 countries and has grown to more than 5,500 team members worldwide.
In 2024, all four divisions of Parts Town Unlimited achieved record revenue levels. Parts Town, the company's largest division, and Parts Town's Home division, focused on residential appliance parts distribution, saw the highest revenue growth performance. Within Parts Town, the most significant growth came from parts sales to independent service companies across North America, and from its fast-growing HVAC segment, which delivered 55% year-over-year growth. This expansion was driven by new and expanded partnerships with 89 manufacturers and increased product availability across critical HVAC lines. Parts Town expects to continue to deliver high growth in this product category for years to come.
Parts Town Unlimited was named to the Inc. 5000 list of America's fastest-growing companies for the 16th consecutive year. It also advanced to the 43rd position on Crain's Chicago Business Largest Privately Held Companies list, reflecting its consistent growth and expanding market influence. Additionally, Parts Town Unlimited earned a spot on Crain's Chicago Business Fast 50 list for the 11th time, celebrating its sustained innovation and operational excellence.
"We had another strong year in 2024, delivering growth across the organization despite some industry and economic headwinds that we didn't fully anticipate. We are proud to have delivered a record year, while making substantial investments in our future. The talent, infrastructure, and digital investments we made in 2024 will help us accelerate towards our vision in the coming years," said Steve Snower, Sixth Man (aka CEO), Parts Town Unlimited. "Our culture, core values, and amazing team members across the globe continue to be the true strength of our organization. We will continue to focus on customer happiness and helping our manufacturer partners achieve their goals. We are truly excited about what 2025 has in store."
Innovation Breakthroughs
Parts Town launched industry-first digital parts identification tool, PartPredictor. The artificial intelligence (AI)-backed solution utilizes the power of real-world data from millions of successful repairs to help technicians find the right parts faster than ever by identifying the most frequently used parts for specific equipment issues.
Supporting the growth of the HVAC division, the company launched HVAC Data Plate Scanner, a visual search capability that allows HVAC technicians to effortlessly identify and purchase the exact parts they need by simply scanning the data plate on HVAC equipment.
Further strengthening its commitment to fast and reliable service, Parts Town expanded its Same Day Delivery reach, now covering a 50-mile radius across 130 locations. This initiative ensures customers receive critical parts the same day, minimizing equipment downtime and maximizing operational efficiency. As a result, Parts Town's Same Day Delivery orders increased by 355% from January 2024 to January 2025, including a 163% increase in May 2024 after the radius was expanded from 20 to 50 miles.
Expansion of Distribution Capabilities
In 2024, Parts Town Unlimited continued to enhance its distribution capabilities to meet growing demand and better serve customers. The company opened a fully automated, state-of-the-art 427,000-square-foot global fulfillment center in the Phoenix area, significantly increasing shipping speed and inventory availability.
Additionally, Parts Town launched master distribution partnerships with an additional 21 manufacturer brands in 2024. The company now has over 240 master distribution programs and supports over 1,200 manufacturers in total. Parts Town Europe and Parts Town's Home division also added several master distribution partnerships and related programs.
Accelerating Digital Growth & Customer Engagement
With a strong commitment to improving customer experience, Parts Town Unlimited continues to develop digital-first solutions that streamline the parts ordering process, ensuring customers can quickly and efficiently find the exact parts they need. The company achieved significant digital results in 2024, including over 200,000 daily web visits and 400,000 total mobile app downloads.