Technicians need consistent training and clear leadership to help them develop professionally and maximize every opportunity for generating revenue.
This week, Drew Cameron and Russ Horrocks have a discussion about why technicians may fail to take action on the training and tools you provide.
They'll also help you understand where gaps in your training might exist and give you the framework for creating a company culture that empowers your techs to become better communicators and master problem solvers.
All that and more on this week's episode of Cracking the Code, free for all until 2/5/21 at EGIA.org/CBS-Show.