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    1. Contracting Business Success

    Contractor University’s Cracking the Code Weekly Show: Technician Communication pt. 1

    March 22, 2024
    Clearly identify processes and expectations, both on selling and installations,

    Your technicians play a crucial role in educating and communicating to the homeowner, potentially even identifying additional homeowner needs like IAQ and accessory add-ons. But do they make those sales?

    Do they turn over leads to the sales team? Companies need to clearly identify processes and expectations, both on selling and installations, or risk suboptimizing both.

    EGIA
    Russ Hurrocks
    Russ Hurrocks

    That’s why this week, Russ Horrocks breaks down how to train and coach technicians to go into the home with confidence and perform their job with passion and knowledge, while understanding and meeting expectations and goals.

    All that and more on the latest episode of Cracking the Code! Watch, free for everyone, through March 28th at MyContractorUniversity.com/CBS-Show.

     

     

    About the Author

    Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy

    Weldon Long is a successful entrepreneur, sales expert, EGIA Contractor University faculty member, and author of the New York Times bestseller, The Power of Consistency:Prosperity Mindset Training for Sales and Business Professionals (Wiley). In 2009, his HVAC company was selected by Inc. Magazine as one of America’s fastest growing privately held companies.