Johnson Controls Enhances Technical Support Services for York® Distributors, Dealers

Johnson Controls, the global leader in delivering solutions that increase energy efficiency in buildings, announced enhancements to its comprehensive technical support services for York^® distributors and dealers. The company now offers application, startup and commissioning (ASC) services to interested York distributors and dealers.

This new service offering brings the highest level of technical support services for complex commercial installations. Using ASC services, distributors and dealers can partner with a highly qualified, factory-certified technician to address the complex issues that arise during application, start-up and commissioning. Upfront, the factory-certified technician provides assistance in the equipment specification process, and later supervises startup and commissioning at the installation site. This ensures proper mechanical systems and controls setup at start-up. Technicians can also assist in training operations and maintenance personnel.

Along with this service, the “Dead on Arrival” warranty is extended from 30 to 90 days when a factory-certified technician is on-site during start-up.

Every factory-certified technician undergoes a rigorous training program that includes:

• North American Technician Excellence (NATE) certification or the equivalent United Association’s STAR or Red Seal
• Johnson Controls safety training and testing
• Five days of commercial equipment and controls training at the Johnson Controls commercial training facility in Norman, Okla.
• Successful completion of multiple equipment start-ups and tests conducted during classroom training

“This new offering enhances Johnson Controls’ rich history of supporting heating, ventilation and air-conditioning (HVAC) distributors and dealers with tools for strengthening customer relationships and improving sales,” says Dave Negrey, Johnson Controls director of technical services, Unitary Products. “Everyone benefits from relevant information that expands a distributor’s or dealer’s skill set and ensures quality installations and follow-up support.”

ASC services can be quoted directly from the Unitary Sales Tool (UST), a selection software package designed for dealers, contractors and distributors, or by calling Johnson Controls Technical Services at 877-874-7378.

In addition to ASC services, Johnson Controls offers a host of other technical support programs, including Call Center Support, ProficienTECH, an award-winning technical training program, UST and Mobile Apps.