Shown here at the award ceremony held during the Manufacturing Leadership Summit, June 3 – 5 in Palm Beach, Fla., are (from left to right): Dane Taival, vice president of service and customer care for Trane – North America; Greg Parker, director of customer care for Trane - North America; Arnav Anand, founder and chief executive officer, ResolutionTube; and Jai Jalan, principal software engineer, ResolutionTube.
Frost & Sullivan, an independent global research, analysis and consulting firm, has presented Trane, a brand of Ingersoll Rand, with the Manufacturing Leadership Award for its work with Seattle-based ResolutionTube.
Trane and ResolutionTube collaborated to develop a mobile cloud-based application that allows two-way video collaboration between technical support agents and field technicians.
The project has shown great potential in reducing truck rolls, increasing first-time fixes, reducing support center call wait times and increasing efficiency for both technicians and technical support personnel.
