Thanksgiving morning; 8:45 am; a knock on the door announced the anticipated arrival of Ryan Snow, Maintenance Supervisor at Gateway Canyons Resort. Four of our grandchildren had spent the night in a cool casita with a furnace that needed a new capacitor.
Ryan had driven an hour out from town to save the day. He was cheerful, super knowledgeable and most effective at his job. He had the part on his truck and in a few minutes warm air filled the casita....More
It’s impossible to dislike Mark Matteson. He’s one of the most genuinely and relentlessly upbeat people in the world. He makes people want to be around him.
A quick story illustrates Mark’s nature. He was asked to keynote an international conference on commodity building material in Istanbul, Turkey. The conference asked him to recommend another speaker who could address commodity branding. Mark recommended me, so I went to Istanbul with him....More
Funding from state and local government, Baylor University and grant funding was used to transform the old General Tire plant at U.S. Highway 77 and Orchard Lane into the BRIC discovery park, the cornerstone of the Central Texas Technology and Research Park (CTTRP)....More
The rooms in the test center are surrounded by a cold room that is used by engineers to simulate various temperature conditions, and to test how products and climate control systems respond in the test rooms....More
Samsa has been using Service Max software for field service automation for two years. It has brought a "real-time" revolution to his service business. Dori Seegar has instant access to information with Spectrum software. Ray Thomas of MSI Data says mobile capabilities are essentials in any software package....More
HVAC contractors need to post goal boards in centralized areas of the company. Goal boards can be used to track virtually any key performance indicator that can be measured in your mechanical systems company....More
Data center design is a specialized field in the engineering of the modern building. In this article, it is not the intent to cover all of the aspects of data center design. It will cover the highlights and point out items in the room design and/or construction that can help you diagnose control problems in a data center....More
Unhappy employees are more powerful than you think. If an employee is unsatisfied with their work they tend to be less productive than an employee who isn’t, and that time they spend being unproductive can cost you in the long run....More
It all comes down to customer loyalty driving profit and growth, satisfaction driving loyalty, value driving satisfaction, and the employee driving value, which is ensured by employee productivity....More
The NATE Magazine is the official publication of North American Technician Excellence, the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians.
New technology allows a current switch to be configured outside of an electrical enclosure and installed on a cold wire, thereby eliminating the need for a PPE suite and preventing arc flash hazard. PPE suits, worn by technicians working in a live enclosure, are often cumbersome and can hinder the installer’s ability to configure an adjustable current switch....More