More than 250 International Service Leadership (ISL) members and guests gathered in New Orleans, LA for the association’s winter conference. Entitled “Focus on Your Customers,” attendees participated in sessions centered on how providing exceptional service to customers can generate even more profits. Also during the conference, ISL presented its annual Contractor of the Year Awards. Members submit a nomination form and are then judged on ethics and excellence, use of ISL programs, bottom line profit, sales dollars and increase, year-over-year improvement, and customer satisfaction. This year’s winners are: Under $2.5 Million: • Winner: Keil Heating & Air Conditioning, Riverdale, NJ • Runner-up: Wilkins Mechanical Services, Inc., Bedford, NH • Honorable Mention: Wighton’s Inc., San Luis Obispo, CA Over $2.5 Million • Winner: Cole Services, Garden Grove, CA • Runner-up: Air Best Heating & Air Conditioning, El Cajon, CA • Honorable Mention: Pacific Aire, Inc., Ventura, CA Over $5 Million: • Winner: Service Champions Heating & Air Conditioning, Yorba Linda, CA Over $10 Million • Winner: Dial One Ballard Plumbing, Heating, and Air Conditioning, Riverside, CA Comeback of the Year • Jackson & Blanc, La Mesa, CA Rookie of the Year • Palm Desert Air Conditioning Company, Palm Desert Service Experts Contractor of the Year – Under $3 Million • Chief Bauer Heating & Air Conditioning, Champaign, IL Service Experts Contractor of the Year — Over $10 Million Roland Downs, Scotia, NY On May 6-8, ISL will be hosting it Peak Performance Conference in Nashville, TN. The focus will be on motivating your team for peak performance results. Contractors are encouraged to bring their technicians, installers, customer service representatives, and dispatchers. The deadline to register is April 9th. For information, visit the ISL website or call 800/585-4452.