Constantly-opening case doors, shopping traffic, and high outdoor temperatures pose significant challenges for supermarket managers and refrigeration contractors, but there are ways HVAC and refrigeration can work together to better control the store’s humidification and temperature....More
There are five aspects about salesmanship that are often misunderstood: enthusiasm, showmanship, the concept that more is better, body language, and making multiple closing attempts. Let's shed some light on these....More
Air Systems, Inc., San Jose, CA, has been recognized for exemplary safety practices and performance with a national Safety Excellence Award from the Sheet Metal and Air Conditioning Contractors National Association (SMACNA)....More
Many commercial HVAC contracting firms will sell stripped-down maintenance programs at a very low price. To counter that, you need sell the difference between a full service agreement and just breakdown service....More
Thanksgiving morning; 8:45 am; a knock on the door announced the anticipated arrival of Ryan Snow, Maintenance Supervisor at Gateway Canyons Resort. Four of our grandchildren had spent the night in a cool casita with a furnace that needed a new capacitor.
Ryan had driven an hour out from town to save the day. He was cheerful, super knowledgeable and most effective at his job. He had the part on his truck and in a few minutes warm air filled the casita....More
It’s impossible to dislike Mark Matteson. He’s one of the most genuinely and relentlessly upbeat people in the world. He makes people want to be around him.
A quick story illustrates Mark’s nature. He was asked to keynote an international conference on commodity building material in Istanbul, Turkey. The conference asked him to recommend another speaker who could address commodity branding. Mark recommended me, so I went to Istanbul with him....More
The NATE Magazine is the official publication of North American Technician Excellence, the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians.