Artificial intelligence (AI) has been in the news a lot in the past year, and some are wary of this technology. However, for home services contractors, AI can help with the office processes no one likes to do, such as answering after-hours calls, outbound dialing, and helping with overflow.
"AI is not to replace staff but to enhance them," said Joshua Crouch, co-host of Skilled Trade Syndicate's Service Business Mastery podcast, told 2024 AHR Expo attendees Jan. 22 in Chicago.
Crouch and his podcast co-host (and founder) Tersh Blissett have used many AI apps and software and believe AI can help contractors be more productive. Blissett noted that AI can produce robust reports on service call management, monitor equipment remotely, and analyze data.
However, he added, to be aware of what information you are sharing in the AI space. Thoroughly review the vendor's privacy policy, and examine your company's cybersecurity systems to ensure you are protected.
Blissett said to always review all AI-written content; this is especially true when having AI respond to negative reviews.
Both stressed that contractors should start learning about AI and how it can be used in their businesses: it is not a fad and it is not going away.