Service
'Behind the Scenes' Service EssentialsCommercial HVAC service goes beyond the nuts and bolts of a mechanical repair. Your business structure has a direct impact on how you serve customers in the field.... |
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More From ServiceRunning Service – Step Twelve: Concluding the Service CallThe is the final installment of a year-long primer designed to teach you what to do when running service calls, and how to maximize each call in an honest and professional manner. Charlie says, "I'll tell you everything I do; from the moment the call is dispatched, to the greeting at the front door, to closing, down to what I do to prevent 'buyer’s remorse.'"... Keep the Heat Flowing: A Furnace Tune-up FlowchartIt has been a hot summer for much of the country, but believe it or not, heating season is approaching. That means it's time for furnace tune-ups, to keep your customers' systems working their best throughout the coming colder months ... Maintenance Agreement MagicWouldn't it be great to have supernatural powers over the natural forces that affect your business? I've often wished for a magic wand so I could change something about myself, my staff, my vendors, my competitors, my market, my customers or even the weather. What I wouldn’t give for that "magic pill" that would cause co-workers to accept necessary improvements when change is necessary. ... ESCOs: Risks & RewardsWhat exactly is an ESCO? The answer you’ll get depends on whom you ask. Even the name itself can stand for Energy Service Contractor or Energy Service Contract (ESCO). So, yes, an ESCO could provide a customer with an ESCO. Let’s just say that ESCOs represent a dynamic and constantly evolving business model. ... NATE Certification: A Sign of IntegrityAt HVAC Comfortech 2009, North American Technician Excellence (NATE) recognized five "Top Techs" from across the country. This month, Contracting Business is pleased to introduce you to Bob Millen, lead service technician, Adams Electric, Pratt, KS.... Running Service Step 10: Getting the SignatureCharlie Greer is in the midst of a year-long primer designed to teach you what to do when running service calls, and how to maximize each call in an honest and professional manner. "I'll tell you everything I do; from the moment the call is dispatched, to the greeting at the front door, to closing and handling objections, down to what I do to prevent 'buyer’s remorse,'" Charlie says. Here's installment number 10.... Rooftop Equipment ChecklistImproperly heated or cooled buildings can cause a host of problems, including a loss of employee productivity and computer malfunctions. Mechanical failure of commercial HVAC systems can result in thousands of dollars in damages. These incidents, and the majority of service calls can be prevented through proper maintenance. Typically, packaged units are located on building rooftops, making it difficult to see or hear small changes which indicate the need for a service call. (Out of sight out of mind.) Properly maintained equipment can also lower the overall annual operating/repair costs. The following maintenance procedures will keep your commercial HVAC equipment in proper operating condition.... Ice Machine Preventive MaintenanceKnow the proper steps to performing a general PM check on a commercial ice machine.... Running Service Step Nine: Closing on Service CallsEditor’s Note: Charlie Greer is in the midst of a year-long primer designed to teach you what to do when running service calls, and how to maximize each call in an honest and professional manner. Here is installment number 9.... Use Manufacturer’s Equipment InformationWhile equipment manufacturer’s installation instructions contain essential “how to” information, engineering data contains “how much” information. Let’s take a look at what essential information is contained in this paperwork and how it can make life easier if we take time to use these installation and testing tools.... |
