Service
Be a Service Superhero: Use Your 'POWERS' to the UtmostWhatever your service super power might be, know that you’re a hero in the eyes of every customer — from the oldest, to the new 'orphan' who calls about no heat. Here are some articles to help you stay in super shape. ... |
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More From ServiceHow to Sell Service Appointments – Part 1Getting a higher closing rate requires commitment; an unwillingness to let people get off the phone without booking an appointment. Once that phone is hung up without booking a call, that customer is lost forever. Set it as a personal commitment that no one who calls will get off the phone without booking an appointment. ... Keep it Simple When Servicing Evaporative CoolersIt has become a cliché to say that something "isn't rocket science," but that truly is the case with evaporative coolers. These units represent probably the simplest way to cool a space. And yet, incorrect installation and service procedures can still take their toll on the performance and reliability of these relatively simple cooling units.... Superheat the key to servicing TXV systemsSuperheat is a way to ensure that the system is boiling off all of the liquid before it exits the evaporator. Refrigeration and air-conditioning systems may produce different superheat readings, but they are all determined the same way: by measuring indoor wet bulb and outdoor dry bulb measurements and using a pressure-temperature chart. In other words, superheat is the difference between two temperatures. ... Training Your Appointment SellerYou’ve decided to enhance your business by adding an appointment seller to your team, and you’ve hired someone who is an award-winning telephone sales professional. This person already knows how to talk on the phone. Therefore, the training should less than one day... Service Tip: Solenoid ValvesSolenoid valves are rated in terms of Maximum Operating Pressure Differential (MOPD) against which the valve will open. ... Three Tips to Better Boiler TroubleshootingWhen troubleshooting a boiler, remember these words of wisdom: The troubleshooting mind is like a parachute. Both must be open to work properly.... 12 'Must-Dos' on a Furnace Clean and TuneHere are 12 things you must do to properly clean and tune newer LP or natural gas furnaces.... Service TipQ: Explain the parts to a service valve. A: The typical service valve is composed of four essential parts: line connection, valve stem, service opening or gauge port, and compressor connection. ... The Importance of Appointment SellersThe person who sets the appointments for service calls and estimates at your company is your front-line representative. People in this position are usually referred to as customer service representatives (CSRs), but that’s too general of a term for this article. Let’s go with a more descriptive term and call this person your "appointment seller."... In Praise of the Mighty MagnehelicAirflow diagnostics are good for your customers and your company, and you already have one of the most powerful tools in the business in your truck.... |
