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To Provide Excellent HVAC Customer Service, Think Like a Customer!
June 11, 2021
EGIA’s Cracking the Code Weekly Show:
7 Steps to Phenomenal Customer ServiceDuring the busy season, it is essential to provide excellent customer service and to do that, you must stop thinking like a contractor and start thinking like a homeowner.
This week, customer service expert, Scott Deming, demonstrates 7 key principles to help you get inside the minds of your customers and give them an experience that keeps them coming back for more.
You'll learn how to understand your customers' needs and incorporate systems into your contracting company that mitigate the possibility of losing business due to poor customer service.